We would like to take this opportunity to once again thank our loyal Members for your fantastic support.
In response to a range of queries received by our Membership team, we have compiled a list of FAQs and answers below…
Does our 2021 Perth Glory Membership come with the complimentary merchandise packs this season?
Unfortunately, we will not be providing Membership packs this season.
The club has been forced to make tough decisions in light of a significant decrease in revenues due to the limit on match day attendance.
Perth Glory Members are still entitled to exclusive benefits, such as 10% discounts across the PGFC Merchandise Store and 20% off community programs for children.
Why did our membership cards take so long to arrive?
Due to unforeseen slow delivery times, membership cards arrived much later than the club anticipated in some cases.
Unlike many other sporting clubs, we proudly support an Australian supplier rather than outsource our membership delivery to an overseas agent.
The cards themselves are produced interstate and posted directly from the production facility.
We planned for a slight delay in postage, but did not anticipate the severity of the delay.
We are strongly committed to ensuring that our Members, the backbone of the club, feel valued and appreciated and were therefore very disappointed by the delay some of you experienced.
We apologise for the inconvenience this may have caused.
I have not received my membership card yet. What should I do?
If you have not received your membership, please contact the club at membership@perthglory.com.au immediately so we can sort this out for you as soon as possible.
In the meantime, please ensure you contact membership@perthglory.com.au and we will issue you a print-at-home ticket for your reserved seat or General Admittance (GA) area to ensure you arrive on matchday ready to enter through the gate.
This ticket may be shown on your phone also.
If you are unable to retrieve the ticket on your phone or via email, please let the membership team know and we will have your ticket ready for you at the Membership desk at Gate 1.
The club expects the vast majority of our Members to have received their memberships well in advance of our next home game.
I have not received my 2021 membership lanyard yet. What should I do?
You have two options to collect your lanyard.
You can visit our PGFC Team Store in Floreat (Rugby WA Building, 203 Underwood Avenue) or pick it up on game day at the membership desk at Gate 1.
Now that the stadium has moved to 75% capacity, can I return to my preferred seat/seats?
As a result of the capacity increase, a number of rows in all blocks will become available and we invite any Members who wish to change their seat to advise the club of their preference.
While your preferred seat/row may not be immediately available, it is important to notify us of your preference so that your request may be fulfilled in the event of further increases to the capacity at HBF Park.
Please advise the Membership Team by close of business Thursday 18 March with your request.
In the event that we don’t hear from you, we will leave you in your current allocated seat/s.
Please email us at membership@perthglory.com.au with your requests and we will endeavour to get back to you as soon as possible.
What if I have an issue on Match Day? Where is the Member Assistance desk?
Our friendly Membership team is located inside Gate 1 at HBF Park.
The team will be available throughout match day to answer queries, help those needing assisted entry, listen to your feedback and resolve any Membership issues at the gate that may arise.
The Membership area will be marked by clear signage at the gate.
Please note that due to public health restrictions, it may be difficult to execute certain seating requests and we appreciate your patience and understanding while we make our best efforts to accommodate you.
#OneGlory
(picture courtesy of Fotoenzo)
